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5 Things to Expect from your IT Solutions Provider
February 2, 2022 at 5:00 AM
Photo of woman behind a computer.

If you are a small business, having an in-house IT department isn’t always an option. The cost can be prohibitive and depending on the size of your business, it can be unnecessary to have a full-time IT person on staff. That’s where an outsourced IT Solutions Provider comes in. We have 27 years of experience helping businesses with their IT problems and needs. Here are things we think you should expect from your IT Solutions Provider.

1. Understanding your business

Every business is unique, with individual IT needs that depend on its size, industry, and business goals. If you’re a restaurant you will need different solutions than those of a vet clinic or retail store. An experienced IT Solutions Provider will work with you to understand your industry and its specific regulations. They will also assess your comfort with technology and implement solutions that match that level. You should always expect your IT Solutions Provider to take the time to get to know your business and its IT needs.

2. Great response time

Nothing is more frustrating than having a tech problem, reaching out to IT support, and then not knowing how long it will be before a problem is solved. It’s not unrealistic to expect your IT Solutions Provider to acknowledge your query, even if they don’t have a solution yet nor the estimated amount of time it will take to fix. Simply knowing that your message has been seen gives you the peace of mind you deserve. Our goal is to keep all systems running smoothly with a high level of availability at all times.

3. Transparent budget

Unfortunately, less than clear pricing sometimes occurs when you’re outsourcing IT services. From nickel and diming to exaggerated estimates, your IT costs can suddenly spike and you’re on the hook for something you can’t afford. You should expect transparency and clear communication about any unexpected costs, as well as a predetermined budget before any work is done.

4. Understandable language

Technological language can get complex and it can be frustrating for business owners to decipher exactly what their IT support means. Caching, embedding, search engine optimization…The list of tech words goes on, but as a business owner, you probably don’t have the bandwidth to try and understand them all. Your IT Solutions Provider should be able to explain complicated issues in ways that you, as a business owner, can understand.

5. Customized support

Each business requires different solutions and the one-size-fits-all approach doesn’t work when it comes to IT solutions. As IT systems continue to evolve and consolidate, so do the solutions used to manage them. Even if your business doesn’t operate 24/7, your website does. Your IT Solutions Provider needs to create a customized plan that is realistic, executable, and timely. Expect increased data security, increased network and technology performance, and higher productivity gains of your staff.

How ITs Managed can help

We have been providing business owners in Grants Pass and Medford, OR for decades. IT services are almost always a requirement for any business and our customer-first approach allows us to focus on your specific IT needs. Working with us means we take the time to understand your business, respond promptly to all questions and concerns, clear pricing, and an unparalleled level of customer service. If your business needs a trusted IT provider, ITs Managed can help, so you can focus on growing your business without worrying about the technology and solutions needed to do it. The right set of IT solutions and a team of skilled IT experts to keep everything optimized around the clock is vital to your business success – get in touch with ITs Managed and check out our services to ensure your business is in the right hands.